Shipping policy

Shipping Policy
(updated 14th of October 2024)

 

At The Nature of Things Ltd, our goal is to offer you the best delivery service, no matter where you live. 

The time frame for order deliveries is divided into two parts:

• Processing time: Order verification, preparation, quality check and packaging. All orders are processed at our workshop in Dublin within 2 business days after the order is placed and a confirmation will be sent to you.

• Shipping time: This refers to the time it takes for items to be shipped from our workshop to the destination. And depending on where you live, here are the options available to you:
  • IRELAND customers are offered two options.
    • Hold for pick up: if you live in the Dublin area and want to pick up the package yourself at no cost, please select that option. Note that the pick up location is at our workshop at The Chocolate Factory Arts Centre, at 26 King's Inns Street in Dublin 1. You will need to make an appointment (email us at hello@thenatureofthings.ie) at least 24 hours before picking up to make sure someone will be there for you, as our workshop is not opened to public every day. 
    • Standard shipping: standard shipping is made using DPD traceable parcel service. Deliveries with this service usually takes 1-2 days. You will be able to track your package using the tracking number we are sending with the order confirmation. But please feel free to contact us if you still have not received your package 4-5 business days after receiving your confirmation.
  • INTERNATIONAL SHIPPING customers are offered one option only:
    • International shipping is made mostly using DPD and DHL and for certain destinations An Post, the Irish postal service. These parcels are traceable and you will receive a tracking number with your order confirmation. It usually takes 4-7 business days to deliver to Europe and up to 7-14 business days for the US or other countries. We do not offer at present an Express service but should you need your order faster, please contact us at hello@thenatureofthings.ie to discuss options and shipping cost.  
• Free Shipping is automatically offered for orders over:
  • • 75€ in Ireland (ROI + Northern Ireland)
    • 100€ in Belgium, France, Germany, Luxemburg, Netherlands, Austria, Czech Rep, Denmark, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Italy, Latvia, Spain and Sweden
    • 150€ in the USA, Canada, the UK, Croatia, Finland, Portugal and Switzerland