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If you purchased a Gratia Naturals product from another third-party retail store or website, please return it to the store at which you made the purchase. We cannot process refunds for any third-party retail purchases.
Gratia Naturals Diffuser Warranty Policy covers any defect in materials and workmanship under normal consumer usage, as detailed in the product’s instruction manual. All Gratia Naturals Diffusers are covered under the Gratia Naturals Warranty Policy for 6 months from the date of purchase.
To qualify for a Gratia Naturals Warranty Claim, the following conditions must be met:
Once providing valid proof of purchase, we ask that you demonstrate that the unit is defective by submitting a brief video showing what happens when you turn the unit on.
If a defect should occur during the warranty period as the result of the products intended use according to the care instructions, we will replace the unit at our discretion.
Under this policy, the following is not warranted:
*Replacements are subject to fees and shipping charges.
Customers inquiring outside of the continental U.S. will be redirected to the original point of sale.